Ordering & Shipping • Call us toll-free: 1-888-833-4181
Terms | Shipping | Pick-up | GuaranteeTerms
You may place your order using our toll-free number (1-888-833-4181)...or download our order form, print it and mail it to us. Or you may, if you wish, email your order with your credit card number and expiration date, but we do not have a secure system for transmitting this data. Alternatively, you may place your order using the toll-free number above.
Please submit full payment in form of personal check, money order or credit card (Visa or MasterCard) including shipping and handling as noted below. Prices are subject to change.
Refunds & Cancellations - There is a 10% charge for refunds of credit card sales.
Shipping
We prefer to use US Postal Service "Priority." The amounts below would be for typical 2 and 3 year trees. Please call or e-mail to confirm shipping cost.
CA, NV, OR and WA - Please remit $19 for the first tree and $10 for each additional tree.
All other states remit $25 for the first tree and $10 for each additional tree.
Additional costs are involved for certain states due to agricultural safeguards requiring a personal inspection of plant material and preparation of a certificate. This process costs us $20.30; thus we add $14 to the shipping fees. These charges are per address so shipping several trees at one time is most economical. States requiring the certificate are: AL, FL, ID, LA, MS, NC, OR, SC, TN, TX, VA, WA, WV.
Shipping larger stock will be determined individually. Ricardo personally packs your order; he does not charge for his time.
For further info, e-mail us at: sales@wildwoodmaples.com or call between 9am-3pm.
Your order arrives needing immediate attention. Please be ready to plant or pot and thoroughly water your maple as soon as it arrives. Also, during the first year, frequent watering (along with good drainage) is essential for a successful landscape tree.
Pick up at the Nursery
When you visit our nursery with the idea of buying a tree that will be transported in an open truck, here is a suggestion:
Bring an old sheet or some netting with you. We will wrap the branches for you and tie with cord. Next we wrap the sheet or netting you have brought, around everything, and tie that. This method ensures your tree (be it maple, dogwood, or other type) will arrive in excellent condition.
Delivery is available in San Francisco/North Bay area. Please inquire.
our guarantee
After 35 years in business, Ricardo and I appreciate the support of our many loyal customers and welcome the opportunity to introduce new gardeners to the wealth of rare and unusual plant material we grow. Although we suspect you won’t need to use it, here is our guarantee:
Wildwood Farm guarantees that plants leave the nursery healthy and true to name. Please contact us within five (5) days regarding any claims for shortage or errors, or if you are dissatisfied with your order, and we will remedy the situation. We know that trees sold during winter dormancy will leaf out, and we stand by our stock. After that time we can give no warranty, expressed or implied, as to the success of plants sold.
When you notify us (per above), we will send a replacement/ full credit. To better understand the situation, we may ask that you send us an image of the plant. In some instances we may ask that you return the plant to us.
Damage in transit: We take special care to package your order so that it travels snugly and safely. If a tree arrives broken, we will replace it with either the same or a similar one. Fortunately this happens very rarely. The customer is responsible for postage costs for the replacement tree.
Our business practices: We make every effort to estimate hardiness and to advise you of proper planting practices. You will find basic cultural information on the FAQ page. As stated above, we believe our trees are top quality. After plants leave us, we have no control over how/where/ when you plant them or how the forces of weather interceed in this.
As time permits, we try to discuss your individual garden situation, etc. In return we ask that you be sensitive to timing and weather. The spring of 2007 was a prime example of how unusually late storms devastated gardens throughout the mid-west.
We always listen to customers and consider their concerns when they let us know. We urge you to call or e-mail at the onset. Many situations have been corrected after dialogue with us.
In closing, Ricardo and I sincerely hope that our plants thrive and you, our customers, are happy. Of course, in the long run, this is key to our staying in business.